Import/Export Officer [Philippines]

 

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Company Description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletized cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving – across towns, across countries and across continents.

Job Description

The Role

We are looking for an Import/Export Officer to join our team based in the Philippines.

As an Import/Export Officer, you will:

• Deal with all aspects of International and Domestic freight movements (Import & Export by Sea/Air/multi-model and/or Land) which includes:
  • Liaising with customers both on the telephone, by email and potentially face-to-face with regard to collections/deliveries of International/Domestic Freight movements
  • Handle confirmed booking and daily operation related inquiries, correspondence & complaint
  • Support the arrangement of shipment booking/planning (incl. consolidation/deconsolidation when required), documentation support, license application/checking (if required) and related data entry
  • Places booking with carriers
  • Provide update schedule to customers
  • Arrange pick up service & releases booking to customers when required
  • Prepares & releases Delivery Order and issuance of arrival notice
  • Process Value Added Service when required
  • Liaise with internal parties, warehouses, vendors and suppliers
  • Communicate with overseas offices for shipment arrangement to ensure shipments are handled properly and efficiently
  • Monitor the shipment status, prepare the reports for customers and system updates
  • Resolves operations discrepancy under the guide of supervisor
• Related to costing of the job:
  • Handles local charge quotation
  • Prepare / Validates debit notes
  • Checks and post incoming cost billing
  • Prepares profit and loss with destination offices and agents
  • Validates Job Profit summary
• Ensure all procedures are complied with governments’ regulations and rules, as well company policies
• Perform any ad-hoc tasks / special duties / projects as assigned by the management

Qualifications

Knowledge/Experience

• Strong Computer literacy (ability to utilise MS Office tools such as Word, Excel, Outlook etc)
• Commercial awareness is essential in this role
• Results-orientated and resilient
• Analytical skills
• Effective organisational skills with significant focus on attention to detail
• Ability to effectively communicate at all levels both internally and with clients
• Must be willing to work in ASEANA, Paranaque City

Technical/Professional Skills required

• Minimum of 2 years experience in a Multi-Modal position with current hands-on experience in Air Import/export and sea import/export
• Client Focused with strong service ethic and skills. Ability and confidence to deal with difficult customers if the need arises
• Ability to consistently meet deadlines in a timely manner

Additional Information

Be Connected

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

If this sounds like the opportunity you are looking for, apply now or for more information contact nicole.ureta@tollgroup.com

To find out more about us visit www.tollgroup.com/careers

You must be entitled to work in the Philippines and be prepared to undertake pre-employment checks including a criminal history check and medical.

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